Handicare 1100 Slide Track Service & Battery Replacement, Clayton-le-Woods, Chorley

We were contacted by a customer in Clayton-le-Woods, Chorley, who had been experiencing slow operation and intermittent stopping on her Handicare 1100 stairlift with Slide Track. Given how reliant she is on the lift for her daily independence, this was causing her real concern.

On arrival, a thorough inspection revealed that the copper charging track was quite heavily contaminated, and the pick-up contacts on the power pack unit had also become noticeably dirty. Contamination of this kind prevents the lift from charging properly at various points along the track, which explains both the sluggish performance and the unexpected stops during use.

We carried out a full service, including a detailed clean of the entire charging track and all pick-up contacts, restoring reliable charging across every section of the rail. During the service it also became clear that the batteries were no longer holding a sufficient charge, so we replaced all four — two 3.6Ah 12V fire-rated batteries in the power pack and drive unit, and a further two in the Slide Track control unit.

With the charging system cleaned and fresh batteries fitted, the lift has been fully restored to proper operation. The customer was absolutely delighted with the result — and so pleased with the service that she has taken out a two-year Service & Maintenance plan with us, giving her complete peace of mind going forward.