Stay Independent. Stay at Home.

Choosing the Right Stairlift

• What types of stairlift do you supply?

  We supply straight stairlifts, curved stairlifts, and perch/standing lifts to suit a wide range of staircases and mobility needs. Straight lifts are the most common and can usually be fitted the same day. Curved lifts are made to measure for your specific staircase and typically take a few days to manufacture. We'll assess your home during a free survey and recommend the most suitable option.

• How do I know which stairlift is right for me?

  The best way is to book a free home survey. One of our advisors will visit your home, assess your staircase, and discuss your mobility needs — with no pressure and no obligation. We'll explain all the options clearly and give you a written quote before you make any decision.

• Do you sell reconditioned stairlifts?

  Yes. We offer a range of fully refurbished stairlifts that have been inspected, serviced, and tested to the same standard as new models. They're a great option if you're looking to reduce costs without compromising on safety or reliability.

• Can I try a stairlift before I buy?

  During your free home survey, our advisor will bring demonstration materials and can arrange for you to see a working model. We want you to feel completely confident in your choice before committing to anything.

What to Expect on Installation Day

• How long does installation take?

  Most straight stairlift installations are completed within 2–3 hours. Curved stairlifts take a little longer — typically 3–4 hours — because the rail is custom-made to your staircase. Our engineer will give you a time estimate when they arrive.

• Will the installation cause damage to my staircase?

  No. The rail is fixed to the stair treads, not the wall, so there's no damage to your walls or bannisters. The fixings are small and discreet, and the staircase can be fully restored to its original condition if the lift is ever removed.

• Do I need to prepare anything before the engineer arrives?

  Just make sure the staircase is clear and accessible. Our engineer will bring everything needed for the installation. If you have any specific concerns about access or parking, let us know when you book and we'll accommodate you.

Keeping Your Stairlift in Top Condition

• How often should my stairlift be serviced?

  We recommend an annual service for all stairlifts, regardless of age or brand. Regular servicing keeps the lift running safely and efficiently, and can identify minor issues before they become costly repairs. Our service plans offer priority booking and competitive rates.

• My stairlift has stopped working — what should I do?

  First, check that the lift is switched on at the mains and that the key is in the on position. Also check that the seat, footrest, and armrests are fully folded — most lifts have safety sensors that prevent operation if any part is not in the correct position. If the problem persists, contact us and we'll arrange a same-day callout.

• Do you repair stairlifts you haven't supplied?

  Yes. Our engineers are trained to work on all major makes and models, including Acorn, Brooks, and Handicare. We carry a wide range of spare parts and aim to fix most faults on the first visit.

• What is covered by the warranty?

  All new stairlifts we supply come with a minimum 12-month parts and labour warranty. Many models carry a 2-year warranty as standard. Extended warranty and service plan options are available — ask your advisor for details.

Pricing & Funding

• How much does a stairlift cost?

  Prices vary depending on the type of stairlift and the complexity of your staircase. Straight stairlifts typically start from around £1,500. Curved stairlifts are priced individually as they're made to measure. We'll give you a full written quote during your free home survey — there are no hidden charges.

• Do you offer finance?

  We do not currently offer finance or payment plans. All stairlifts are priced competitively and we will always provide a clear, itemised quote with no hidden charges. Please contact us to discuss your requirements.

• Is there any financial help available from the government?

  In some cases, you may be eligible for a Disabled Facilities Grant (DFG) from your local council, which can contribute towards the cost of a stairlift. Eligibility depends on your circumstances. We can advise you on this during your free survey and help you navigate the application process.

Still have a question? Our friendly team is available Monday–Friday, 9am–5pm.